Things to know about Agentic AI; 10 CCaaS Providers to watch in 2025; and more…
Here’s the latest in generative AI and the customer experience:
Things You Should Know About Agentic AI – Born from advances in generative AI and LLMs research, Agentic AI independently analyzes situations, decides on responses, and evolves from feedback. Considered by many to be the next frontier of AI, Agentic is set to transform productivity and operations across industries. From CX Today
Hybrid Human/AI Model The Future of Call Center AI Tech - While AI excels at performing repetitive tasks quickly and accurately, it lacks the emotions, empathy, and nuanced decision-making human agents provide. Thus, instead of viewing AI as a replacement for human labor, it’s more effective to see AI as an enabler for human roles for the enhancement of customer service. From Interesting Engineering
A Complete Guide to Total Experience for 2025 – CX Today's Charlie Mitchell hosts Lee Jones, director of Elev-8 Performance in a discussion of Total Experience. The topics covered include what it is, how it works and the key benefits of the technology. From CX Today
Ten CCaaS Providers to Watch in 2025 –Zeus Kerravala, principal analyst at ZK Research, and Liz Miller, VP & principal analyst at Constellation Research, identify ten innovative global vendors that are differentiating within the contact center space. They explain their choices and discuss what to expect from each of the vendors in 2025. From CX Today
From Our Blog
Why You Shouldn’t Fake an Accent
While faking an accent could seem to make sense, it often doesn’t produce the desired result. This is just one of the reasons you shouldn’t fake an accent.
Why Salesforce Bet Big on This AI Startup 🚀
This AI Makes Angry Customers Sound Calm – Game Changer for Support Agents!
Subscribe to our YouTube channel for more shorts and insightful Voice AI and Next Gen call center content.